RETURNS & REFUNDSYour satisfaction is our highest concern and we sincerely hope you love your new pieces.
Please note we attend to returns and customer service on weekdays only.
If you've sent an enquiry it will be dealt with on the next available day.
RETURNS & EXCHANGES
All garments returned must be in their original condition, unworn and unwashed, without make-up or deodorant marks and with the original packaging and tags intact.
If you change your mind or for any other reason you decide not to keep an item, you can exercise your right of cancellation within fourteen (14) days, beginning on the day after you received the product. In this case, you may choose to change your item or to be refunded with the price of the item.
In the unlikely event that you receive an item that is faulty or damaged please contact us within 14 days of receiving and we will organize a replacement for you.
We do not accept returns or size exchanges on items that show wear or use and without their original packaging and tags. If a replacement is unavailable you may choose another suitable item. If an item is faulty and there is no suitable replacement you shall may be refunded.
All returns must be notified within 14 days of delivery. Upon receiving your goods, we advise you try them on straight away. If you chose to return any items, so that we can have your new goods out to you as soon as possible, please do the following.
1. Item/s must be unworn and unwashed in the original sellable condition. All labels and packaging must be in their original condition.
2. Email email@example.com to notify us of what you will be returning and the reason so we can authorise your return. Please quote your invoice number and date. If you wish to make an exchange - let us know which item you would like instead.
3. Download and complete the Returns Form. Please enclose your receipt or confirmation email with your item. Please note orders returned without these documents may take longer to process.
4. We recommend shipping the package through a tracked service;
CHRISTINA ECONOMOU cannot replace items that are lost during shipment.
You may return your items to us using your own shipper if you wish. If you do, we recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive.
In case of dispute, we also recommend you retain proof of sending.
Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding
original shipping cost) directly to the credit card or PayPal account used for the purchase.
You will receive email notification of this. Return postage costs are your responsibility.
You should address your return to:
4 SEKERI STREET
Please note, items bought on sale will not be refunded. Only exchanges on sale items are accepted.
We do not refund postage charges for goods returned and your own return postage costs are not refundable.
However, in case you receive a faulty or damaged item, we will refund the price of the faulty product in full, any applicable delivery charges and any reasonable costs you incur in returning the product to us.
For any further questions please contact us: firstname.lastname@example.org.